Frequently Asked Questions

Everything you need to know about shopping at 3.1 Phillip Lim.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders within the United States typically arrive within 3-5 business days via FedEx, while international delivery times vary by destination.

How do I return or exchange an item?

Returns are accepted within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Affirm for interest-free installments.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are your products authentic?

Yes, all products purchased directly through our official website or authorized retailers are 100% authentic 3.1 Phillip Lim designs, crafted with premium materials and signature detailing.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure timely delivery. If you need to make a change, please contact our customer service team immediately. Once an order has reached the shipping phase, it can no longer be modified.